"If you are experiencing any issues with your subscription, try our troubleshooting steps below:
1. Check the app store for any Crayola Scribble Scrubbie Pet app updates
2. Ensure the device is logged in to the app store account that owns the subscription
3. Close out all background apps
4. Ensure you are linked to WiFi
5. Please make sure there is enough space on the device (2.5GB or more)
6. Restart device"